IT Service Desk Analyst

IT Service Desk Analyst

Budapest, Hungary

This position is responsible for working in the Service Desk area to provide effective first line IT Support for any IT problems or Service Requests. This role provides a central point of contact for all users of IT Computer Systems. The role is responsible for recording, monitoring and progressing all IT problems and Service requests through to a timely and satisfactory resolution. Administration of User Access to all hosted IT systems. This role will support business and Operational hours and will require some flexible shift working.

What you will do:
• Taking phone calls from business users (primarily EAME and NA regions), and users working from other locations (Global support)
• Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
• Assisting users with basic IT issues right away
• Dispatching more complex and complicated issues to L2 and Application support teams
• Fulfilling standard requests for the business in various IT systems
• Making sure all authorizations and approvals are in place before completing/dispatching Requests
• Assisting other Service Desk teams where necessary (German, French, Finnish…)
• Spotting any process deficiencies and ineffectiveness and informing the Service Desk Lead
• Escalating issues using the appropriate hierarchy flow in case resolution is delayed
• Handling of SOX/audit related admin tasks including Joiners/Leavers process
• Assisting Major Incident Manager in case of Priority 1-2 Incidents

What You will bring:
• Must be fluent in English language. Both verbal and written. Fluency in German, French or Italian language is an advantage.
• A good understanding of SOX policies and procedures and how they impact User administration responsibilities.
• Good knowledge of PC skills including windows and Microsoft office products.
• Excellent communicational skills, verbal and written
• Good Customer Service skills with both internal and external contacts
• Good decision-making skills

If you are looking for an opportunity to work in an inspiring dynamic multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application in English language (incl. your CV, motivation letter and earliest possible start date) via our career website: http://careers.agcocorp.com. For more information about AGCO, please visit www.AGCOcorp.com.

We offer you appropriate perspectives and personal as well as professional development possibilities

More people. More food. More farm productivity.
It's a simple but compelling growth opportunity for AGCO and for your career.

Join AGCO to grow your career. We are Leading the Way. Together.
AGCO - MAKE YOUR LIFE DIFFERENT