Aftersales Manager

Field Aftersales Manager IN/MI

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe和invest in. We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

The AGCO Parts Division has an exciting opportunity for a Field Aftersales Manager to join its team in business support and growing the dealer’s aftersales business inIndiana/Michigan.现场售后经理将与AGCO经销商和内部功能合作，以开发和维持一个有利可图的分销网络，并在行业领先的售后支持和客户满意度上。

This candidate will be responsible for Aftersales programs execution and marketing, training dealer personnel on AGCO’s aftermarket product offerings, services, and processes. Metrics, such as absorption rate, inventory turns, revenue per FTE, technician efficiency, and etc., will be used by Field Aftersales Manager to guide AGCO dealers to grow their parts and service business, while leveraging best practices across dealers and districts. This position includes being a key member of the District field team by helping dealers become more profitable through their parts and service business. Equally important, customer satisfaction with dealer parts and service will steer to increase whole goods sales and market share. The Field Aftersales Manager will work collaboratively and cross-functionally with the district field team.

你会做什么：

• 协调结构化后售后发展行动计划，以实现最高水平的绩效
• Steer revenue for AGCO parts and services through dealer support in retail marketing, promotion, programs, and consulting
• Resolve dealer parts operational complaints, such as availability and shipment errors
• Provide training to dealers for AGCO parts and services systems, in additional to encourage dealer attendance in AGCO training programs
• 通过分析服务指标，例如PDI，保修恢复率，现场活动完成等来提高经销商服务运营效率和盈利能力，并执行改进行动计划
• Adjudicate goodwill requests from dealers and customers up to DOA limit
• Support warranty and AGCO Protection administration, including regular audit Incident reporting
• Support new product introduction, including Recommended Dealer Stocking List for parts, special tooling, and training

What you will bring:

• Bachelor’s degree in technical or business related fields
• A valid driver’s license

A plus if you have:

• Education in agricultural fields including technology, marketing, or business
• 3-5 years of experience in aftermarket parts or product support function
• Basic knowledge of agricultural or industrial equipment
• Proficiency using Microsoft Office, specifically Excel
• Interpersonal skills
• OEM or dealership experience

Travel Requirements:

• 必须愿意旅行，每周两到三个晚上离开家。

我们提供的：

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

我们还邀请您“充分利用您” - 好处包括：医疗保健和保健计划，灵活和虚拟工作选项（可用的地方），401（k）储蓄计划与公司比赛，带薪假期和带薪休假，灵活性支出帐户，继续教育的报销，公司慈善计划，公司津贴计划等等……

请注意，此职位发布并非旨在涵盖或包含所有必需的活动，职责，职责或福利的全面清单，并且可能随时随时随时变化。

Agco为成为机会均等的雇主而感到自豪。

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.