Massey Ferguson unveils suite of customer support services

Massey Ferguson is set to launch* a new suite of customer support services aimed at making it easier to own and operate MF farm equipment.

Packaged as ‘MF Services’, this suite of service-related products includes finance, extended warranties and servicing, telematics, precision farming technologies and genuine parts.

“Our overarching aim is to make our farm machinery the most accessible and adaptable for farmers and contractors who have an eye on operating costs, business planning and budgeting,” explains Campbell Scott, Massey Ferguson Director Marketing Services. “We recognise that our products are being purchased as machinery tools which will themselves generate an income for customers. Our goal is to keep our customers’ machines operationally-efficient at the highest level for the highest percentage of time.”

Visitors to this year’s Agritechnica Show in Hanover, Germany will be able to explore at first-hand the wide range of services on offer as detailed below.

MF Services

MF护理：

This covers a range of cost-effective, extended care packages including service and warranty. The precise offer can be tailored around customer requirements based on the number of years, number of hours, machine specification and level of cover needed.

MF Connect:

Utilising telematics for machinery management, two levels of connectivity are offered. The first level enables the customer to access an Internet site to check personally on the performance characteristics and location of his MF machine. A more advanced version allows the customer to grant access to his local MF Dealer to access the information in order to provide preventative maintenance solutions.

MF Technology:

A wide range of technology solutions on offer includes Auto-Guide satellite-controlled steering, ISOBUS implement management, and precision farming tools such as task management and variable rate control. All of these solutions are designed to make the whole farming operation more productive and efficient with optimised use of costs and inputs.

MF技术支持:

In support of Massey Ferguson equipment, a framework of systems, processes and people is dedicated to ensuring both uptime and continuous improvement of machinery in service. In addition to 24/7 helplines with ‘one number’ contact, MF technical engineers are part of an infrastructure which shares information back and forth between farmer, MF Dealer and engineer to provide proactive product improvement for even better operating performance.

AGCO零件：

AGCO零件提供的世界一流物流服务是每种梅西·弗格森（Massey Ferguson）产品的标准伴奏，用于整个生命周期。确保客户的安心知道他们将获得原始的，真实的替代品 - 保证适合Massey Ferguson工程质量标准。

Agco财务：

With the backing of an experienced and expert team, Massey Ferguson products can be financed according to the customer’s chosen cashflow and payment preferences, making even the most expensive specification accessible to the operational farmer.

坎贝尔·斯科特（Campbell Scott）解释说：“任何想要取得成功的人不仅需要高性能，可靠和经济的机器，而且还需要提供最佳服务范围的专业合作伙伴。”“在MF服务下，我们为客户提供一站式商店，用于所有现有和将来的服务，以使其业务保持正轨以及设备的启动和运行。MF服务可确保每个机器运营时间都是成功的，并使客户可以自由专注于农业的核心业务。”

*在Europe and Middle East.

By: May Norris